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『 English 』 内のFAQ

20件中 1 - 10 件を表示

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  • How can I charge (Top up) my Suica on Apple Pay?

    You can charge (Top up) your Suica with your credit card on Wallet (unavailable from 2:00 to 4:00 am) up to a maximum SF (Stored Fare) of 20,000JPY. S... 詳細表示

    • No:3139
    • 公開日時:2018/11/27 12:41
    • 更新日時:2018/12/21 13:45
  • How can I use Suica on Apple Pay?

    If Suica is correctly set to "Express Transit Card" and your device is turned on (even in sleep mode), just hold your device near the reader to go through th... 詳細表示

    • No:3138
    • 公開日時:2018/11/27 12:40
    • 更新日時:2019/07/02 09:36
  • Can I transfer Suica to another device?

    First, delete Suica from the Wallet on the current device (save the data on the server), then add Suica (to be newly set) to Wallet on the new device (you mu... 詳細表示

    • No:3146
    • 公開日時:2018/11/27 12:54
    • 更新日時:2018/12/21 13:47
  • Suica disappeared from Wallet.

    If the settings of the device (such as loggin out iCloud, reset Touch ID/Face ID/PassCode Suica will be deleted from Wallet and saved it to the server automa... 詳細表示

    • No:3149
    • 公開日時:2018/11/27 13:05
    • 更新日時:2018/12/21 13:41
  • Can I check my Suica transactions’ history?

    You can select Suica in Wallet, and tap the blue button→Tap the “Transactions” tab to check the transactions’ history. Since receipts are not issued from JR ... 詳細表示

    • No:3142
    • 公開日時:2018/11/27 12:45
  • The battery has run out during use.

    Suica doesn’t work when the battery of the device (except iPhone XS/XR) runs out. When the battery runs out while travelling (within ticket gates), please co... 詳細表示

    • No:3155
    • 公開日時:2018/11/27 13:14
    • 更新日時:2018/11/27 13:52
  • Suica fails to respond to automatic ticket gates and readers.

    If your Suica is not set as “Express Transit Card”, Touch ID/Face ID is required at every transaction. Please set your Suica as the Express Transit Card for ... 詳細表示

    • No:3147
    • 公開日時:2018/11/27 12:56
    • 更新日時:2018/12/21 13:41
  • The device with Suica has been lost.

    Delete your Suica from the device via iCloud (Appleid.com) and then add saved Suica from the server to wallet on the alternative device again with the same A... 詳細表示

    • No:3152
    • 公開日時:2018/11/27 13:10
    • 更新日時:2018/12/21 13:38
  • Failed to add saved Suica from the server to Wallet again.

    Delete your device from iCloud (Appleid.com), sign in to iCloud with the same Apple ID on the device, and add saved Suica from the server to Wallet. You may ... 詳細表示

    • No:3150
    • 公開日時:2018/11/27 13:06
    • 更新日時:2018/12/21 13:40
  • I rode beyond the valid Suica area.

    You can go through automatic ticket gates only within the valid Suica area. When you are out of the area, please contact a ticket gate agent for fare adjustm... 詳細表示

    • No:3154
    • 公開日時:2018/11/27 13:12
    • 更新日時:2018/11/27 13:54

20件中 1 - 10 件を表示