Suica ApplePay

I rode beyond the valid Suica area.

You can go through automatic ticket gates only within the valid Suica area. When you are out of the area, please contact a ticket gate agent for fare adjustm... 詳細表示

“en route” message on Suica does not disappear.

If there are no records of exiting at an automatic ticket gate, you cannot use Suica for railways. Please contact a ticket gate agent for the fare adjustment... 詳細表示

Does Suica support child fares?

Suica only supports adult fares (12 years of age or older). Please separately purchase a child’s ticket or a child’s Suica card. 詳細表示

Is Suica available even without WiFi or mobile network connections?

For any transactions except charging (Top up), Suica is available even without WiFi or a mobile network connection. When charging (Top up), however, please o... 詳細表示

Will the SF (Stored Fare) on Suica be expired?

No. For your next visit to Japan, you can still use your Suica again. You can also remove unnecessary Suica from Wallet, it is automatically saved in the ser... 詳細表示

Can I get a refund from the remaining balance on the SF (Stored Fare) ?

The "Withdrawal" procedure on the registered members menu (in Japanese only) allows the balance of the SF (Stored Fare) to be remitted to your bank account i... 詳細表示

The device with Suica is a malfunction.

Suica may be unavailable if the device is a malfunction. Please note that technical support for devices is completely unavailable in stations, trains, stores... 詳細表示

The device with Suica has been lost.

Delete your Suica from the device via iCloud (Appleid.com) and then add saved Suica from the server to wallet on the alternative device again with the same A... 詳細表示

Can I also pay for the fares of my family or companions?

Payment is limited to one person per device in transportation facilities. 詳細表示

Suica's SF balance has run out.

You can charge (Top up) your Suica even while riding railways or buses. Please charge (Top up) by the credit card in Wallet prior to passing a ticket gate or... 詳細表示